Updated May 2018
PLEASE NOTE: The following auto emails are considered operational, and will be sent regardless of whether a client has opted out of communication preferences:
Auto Pay Failed Notification
Forgot Login Information
Gift Card Delivery Email
1 Collection of Information
We collect personally identifiable information, like names, postal addresses, email addresses etc., when voluntarily submitted by our visitors, either on line or over the telephone. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists. We will not share your data with any third party organization.
“Personal Information” is information that identifies you as an individual or relates to an identifiable person, such as name, postal address, telephone number, email address, credit card number, and social media account ID. It does not include strings of code such as browser cookie IDs.
“Subscriber” is any business or entity that subscribes to (or otherwise accesses or uses) our Service.
Personal Information we collect or obtain includes:
Contact details (e.g., name, address, email, telephone number), Personal details (e.g., date of birth, education, nationality), Health information relevant to your Pilates or Gyrotonic session and for insurance purposes
Financial and transaction data (e.g., purchase history, account information, shipping and billing information, etc.),
We DO NOT store financial data
2 How we collect information?
We will only collect information from our clients either over the phone or in person at the time of their first Pilates or Gyrotonic session.
3 How will we use personal information?
Information collected will be used and shared with the teachers and staff at Pilates Plus to facilitate communication with regard to booking of classes, cancellation of classes, receipts and account information.
Only when and if the client agrees will they be added to our mailing list in order for us to inform them of special offers and events taking place at Pilates Plus.
Other personal health information gathered will be used to design personalized Pilates/Gyrotonic sessions and will not be shared or stored by electrical means.
We will never share this information with any third parties unless there is medical reason to do so and consent has been given
4 Where will we store your information?
Plates Plus uses software provided by MINDBODY to store all its data. MINDBODY stores all data in servers and backup servers located in the United States. MINDBODY has Privacy Shield certification, which complies with GDPR regulations, related to transferring data outside of the EU.
Each client will also have a handwritten file held in our secure studios 4 and 117.
Upon voluntary subscription to Pilates Plus newsletters, lists will be held by Constant Contact, a wholly-owned subsidiary, Single Platform website to which Pilates Plus subscribes for marketing purposes.
5 Cookie/Tracking Technology
The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.
6 Distribution of information
We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes
7 Improving our service
If you have agreed that we can, staff from Pilates Plus may contact you from time to time by e-mail or by telephone in order to get your feedback on the service we provide to you
8 Information about products and services
It is very important to us that we provide you with the highest level of service. In order to help us do this, where you have agreed to receive such information, from time to time we may send you details of products and services, which we think, may be of interest to you
9 Keeping our records accurate
We aim to keep our information about you as accurate as possible. If you would like to review or change the details you have supplied us with, you may do so at any time by simply contacting us. If you have another query relating to your information, please contact us.
10 Third Party Payment Processor
11 Data Retention
We will retain your Personal Information for as long as needed or permitted in light of the purpose(s) for which it was obtained and consistent with applicable law. The criteria used to determine our retention periods include: The length of time we have an ongoing relationship with you and provide the Services to you (for example, for as long as you have an account with Pilates Plus or keep using our services).
Whether there is a legal obligation to which we are subject (for example, certain laws require us to keep records of your transactions for a certain period of time before we can delete them); or Whether retention is advisable in light of our legal position (such as in regard to applicable statutes of limitations, litigation or regulatory investigations).
12 Deleting Information
You can ask to un subscribe from our mailing lists at any time by using the link at the bottom of all newsletters or by contacting us over the phone or email and making a request
13 Contact Us
4 Crown Rd
Our Data Controller is
Pilates Plus UK Ltd
Company Reg No 5905612
Registered Address: 35 Coombe Road, Kingston Upon Thames, KT2 7BA